Privacy Policy

Parentro is a U.S.-based parenting support and coordination service designed for parents and caregivers.

Families may receive support through a dedicated Family Guide, personalized family assessments, Parentro Reports, Family Plans, ongoing guidance, progress follow-up, caregiver coordination, and included certified specialist support coordinated by their Family Guide when needed.

Parentro may also provide services through employer-sponsored family support programs.

Depending on how you use Parentro, we may collect the following information.

Personal Information

• Name
• Email address
• Phone number
• Country or location
• Communication preferences
• Account or membership information
• Information you provide when contacting Parentro

Family and Child Information

Because Parentro provides personalized family support, parents or caregivers may voluntarily provide information about their children and household, including:

• Child age or date of birth
• Family composition
• Parenting priorities
• Daily routines
• Sleep routines
• Feeding and nutrition concerns
• Behavior-related concerns
• Developmental or family-stage information
• Childcare arrangements
• Nanny or caregiver involvement
• Preschool or school transitions
• Family goals, challenges, and preferences

We collect this information from parents or authorized caregivers in order to personalize Parentro services.

Assessment Information

When you complete a Parentro assessment, we may collect information about:

• Current family situation
• Parenting priorities
• Areas where support is requested
• Existing routines
• Parenting preferences
• Family challenges
• Desired level and frequency of support
• Communication preferences

Assessment information may be used to prepare Parentro Reports, Family Plans, recommendations, and ongoing support.

Family Guide and Service Information

We may maintain information generated through your use of Parentro, including:

• Discovery Call information
• Family Guide notes
• Parentro Reports
• Family Plans
• Recommendations
• Action items
• Progress updates
• Specialist referrals
• Expert recommendations
• Communication history
• Support requests
• Appointment history

Specialist Information

If specialist support is appropriate, we may collect and maintain information necessary to identify, recommend, or coordinate with a relevant specialist.

Payment Information

Payments may be processed by third-party payment processors such as Stripe.

Parentro does not normally store complete payment card information. Payment processors may collect billing information, payment details, and transaction information according to their own privacy policies.

Website and Usage Information

When you use our website or digital services, we may automatically receive information such as:

• IP address
• Browser and device type
• Operating system
• Pages viewed
• Referral source
• Website interactions
• Approximate location based on IP address
• Cookie and analytics information

We may use personal information to:

• Provide Parentro services
• Understand your family's situation and priorities
• Assign and support your Family Guide
• Prepare Parentro Reports and Family Plans
• Personalize recommendations and next steps
• Provide proactive guidance based on your family's current stage
• Track progress and adjust family plans
• Coordinate support across different parenting needs
• Identify and recommend appropriate specialists
• Coordinate with specialists when authorized
• Support alignment with a nanny or caregiver when requested
• Schedule Discovery Calls, meetings, and support sessions
• Process payments and manage memberships
• Communicate with you about your service
• Send reminders and service-related notifications
• Respond to questions and support requests
• Improve Parentro's services, website, and customer experience
• Maintain security and prevent misuse
• Comply with legal and regulatory requirements

We may also use aggregated or de-identified information to understand service usage, improve Parentro, and evaluate overall program effectiveness.

We do not disclose your personal information except as described in this Policy or as otherwise authorized by you.

Family Guides

Relevant family information may be made available to your assigned Family Guide so they can understand your family, maintain continuity, and provide personalized support.

Certified Specialists

If specialist support is requested or recommended, we may share relevant information with the specialist where necessary to coordinate your support.

We will seek to share only information reasonably necessary for the relevant purpose.

Nannies and Caregivers

If you ask Parentro to coordinate with a nanny, caregiver, or another person involved in your child's care, relevant routines, recommendations, plans, or instructions may be shared with that person.

We will not share information with a caregiver without your authorization.

Service Providers

We may use trusted third-party service providers to operate Parentro, including services for:

• Scheduling
• Payments
• Forms and assessments
• Video conferencing
• Email and communications
• Customer management
• Hosting and cloud infrastructure
• Analytics
• Security

These providers may process information only as necessary to provide their services to Parentro and are subject to their own privacy and security obligations.

Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to valid legal requests
• Protect the safety, rights, or property of Parentro, our users, or others
• Investigate suspected fraud, abuse, or security incidents
• Enforce applicable agreements

Business Transfers

If Parentro is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction subject to applicable law.

Some families may access Parentro through an employer-sponsored benefit or company program.

Parentro does not provide employers with the private details of individual family conversations, assessments, Family Plans, parenting concerns, specialist discussions, or other identifiable family information unless the individual has expressly authorized that disclosure or disclosure is legally required.

Where agreed with an employer, Parentro may provide aggregated or de-identified information such as:

• Overall program participation
• Utilization levels
• General categories of support requested
• Program engagement
• Overall feedback or satisfaction

We aim to structure employer reporting so individual families cannot reasonably be identified from the information provided.

Parentro is designed for use by adults, including parents, guardians, and caregivers.

Parentro's services are not directed to children under 13, and children should not create Parentro accounts or submit personal information directly to Parentro.

Parents and caregivers may provide information about their children as part of receiving Parentro services. We use this information only as reasonably necessary to provide, personalize, coordinate, and improve the services requested by the parent or caregiver.

If we learn that we have collected personal information directly from a child under 13 in circumstances requiring parental consent, we will take appropriate steps in accordance with applicable law.

Parents may contact us to request access to, correction of, or deletion of information relating to their child, subject to applicable legal requirements.

Parenting conversations may involve information that is personal or sensitive, including information concerning family circumstances, child development, feeding, sleep, behavior, parental wellbeing, or other family matters.

Parentro uses this information to provide the requested service and limits access to people who reasonably need it for that purpose.

Parentro is a non-clinical parenting support service. Information provided to Parentro should not be considered a substitute for medical, psychological, therapeutic, or other licensed professional care.

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Access controls
• Restricted access to family information
• Secure third-party service providers
• Authentication and account protections
• Encryption where appropriate
• Security monitoring and operational safeguards

No system can guarantee absolute security, and we cannot guarantee that unauthorized access or disclosure will never occur.

We retain personal information only for as long as reasonably necessary to:

• Provide Parentro services
• Maintain continuity of family support
• Fulfill the purposes described in this Policy
• Meet contractual obligations
• Resolve disputes
• Maintain appropriate business records
• Comply with legal requirements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

Depending on where you live, applicable privacy laws may give you rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain uses of your information
• Request a portable copy of certain information
• Withdraw consent where processing relies on consent
• Opt out of certain marketing communications
• Exercise applicable rights concerning the sale or sharing of personal information
• Exercise your privacy rights without unlawful discrimination

To submit a privacy request, contact us at info@parentro.com.

We may need to verify your identity before completing certain requests.

We may send you updates about Parentro, new services, educational information, or other communications where permitted by law.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the message or by contacting us at info@parentro.com.

Service-related messages necessary to manage your Parentro membership or provide requested support may still be sent.

Parentro may use cookies and similar technologies to:

• Operate the website
• Remember preferences
• Understand website usage
• Measure website performance
• Improve the user experience
• Maintain security

Some third-party analytics or technology providers may also place or access cookies according to their own privacy policies.

Where required by applicable law, we will request consent before using non-essential cookies.

You may also control certain cookies through your browser or device settings.

Parentro does not sell personal information for monetary consideration.

Certain analytics, advertising, or digital technologies may be treated as a "sale" or "sharing" under some privacy laws even when no money is exchanged. Where applicable, Parentro will provide any legally required notices and choices regarding those activities.

We do not sell information about children.

Parentro is based in the United States and may use service providers located in the United States or other countries.

If you use Parentro from outside the United States, your information may be transferred to and processed in countries whose privacy laws differ from those in your country.

Where required by applicable law, Parentro will use appropriate safeguards for international transfers of personal information.

Our website or communications may contain links to third-party websites, specialists, service providers, or resources.

Parentro is not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing personal information directly to them.

We may update this Privacy Policy periodically to reflect changes to Parentro's services, technology, legal requirements, or privacy practices.

When we make material changes, we may provide notice through the Parentro website, email, or another appropriate communication method.

The "Last Updated" date at the top of this Policy indicates when the latest version became effective.

If you have questions about this Privacy Policy or would like to exercise a privacy right, contact:

Parentro LLC
United States
Email: info@parentro.com