Terms and Conditions

Parentro provides human-led parenting support and coordination for parents and caregivers.

Depending on the service or membership selected, Parentro Services may include:

• Discovery Calls
• Family Assessments
• Parentro Reports
• Personalized Family Plans
• Dedicated Family Guide support
• Ongoing follow-up and plan adjustments
• Proactive "What's Next" guidance
• Parenting resources and recommendations
• Coordination with nannies or caregivers
• Included certified specialist support coordinated by your Family Guide when needed
• Scheduling and communication support
• Employer-sponsored parenting support programs

Parentro is designed to help families bring parenting information, priorities, routines, recommendations, and specialist support into one coordinated framework.

Parentro does not guarantee specific parenting, behavioral, developmental, sleep, feeding, health, or family outcomes.

PARENTRO IS NOT A MEDICAL PROVIDER, HEALTHCARE PROVIDER, THERAPY SERVICE, DIAGNOSTIC SERVICE, OR EMERGENCY SERVICE.

Parentro does not provide medical diagnosis, medical treatment, psychotherapy, emergency care, or other regulated healthcare services unless such services are separately provided by an appropriately licensed independent professional.

Information, plans, recommendations, resources, or guidance provided through Parentro are intended for general parenting support and coordination purposes.

You remain responsible for decisions concerning your child and family.

You should seek appropriate licensed medical, psychological, therapeutic, developmental, nutritional, or other professional care where required.

If you believe that you, your child, or another person may be experiencing a medical or mental health emergency, contact the appropriate emergency service or licensed healthcare provider immediately.

A Family Guide acts as your ongoing point of coordination within Parentro.

The Family Guide may:

• Understand your family's current situation and priorities
• Help identify areas requiring attention
• Organize recommendations and next steps
• Help maintain your Family Plan
• Follow up on progress
• Suggest upcoming priorities or transitions
• Coordinate relevant specialist support
• Help align recommendations across different areas of family life

Family Guides do not replace parents, doctors, therapists, teachers, childcare professionals, or licensed specialists.

Parentro may change or reassign a Family Guide where reasonably necessary for operational, quality, availability, or service reasons.

Where appropriate, Parentro may offer to rematch you with another Family Guide or specialist.

Parentro may ask you to complete assessments or provide information about your family, children, routines, priorities, challenges, and preferences.

You agree to provide information that is reasonably accurate and complete.

Parentro may use this information to prepare:

• Parentro Reports
• Family priorities
• Personalized Family Plans
• Recommendations
• Suggested next steps
• Specialist referrals or recommendations
• Ongoing support strategies

Parentro Reports and Family Plans are intended to support decision-making and organization.

They are not medical diagnoses, clinical assessments, legal advice, or guarantees of results.

Family Plans may change over time based on new information, changing family circumstances, progress, new priorities, or professional recommendations.

Certified specialist support is included in Parentro memberships and brought in and coordinated by your Family Guide when needed.

Specialists may include professionals working in areas such as:

• Sleep
• Feeding
• Lactation
• Behavior
• Parenting
• Child development
• Family wellbeing
• Other relevant family-support areas

Unless explicitly stated otherwise, specialists are independent professionals and are not employees or agents of Parentro.

The qualifications, licenses, certifications, and scope of practice of each specialist may differ.

You are responsible for deciding whether to engage with a specialist.

Parentro does not guarantee that a particular specialist will be suitable for every family or situation.

Where a specialist provides regulated or professional services, that professional remains responsible for their own advice, services, professional obligations, and applicable licenses.

At your request, Parentro may help coordinate routines, recommendations, plans, or priorities with a nanny, caregiver, or other person involved in your child's care.

Parentro does not:

• Employ your nanny or caregiver
• Manage their employment
• Supervise their work
• Assume responsibility for their conduct
• Replace the parent's responsibility for childcare decisions

You are responsible for authorizing any information shared with a nanny or caregiver.

A Discovery Call is intended to:

• Understand your family situation
• Explain Parentro Services
• Determine whether Parentro may be a suitable fit
• Discuss available membership or support options

A Discovery Call does not create an ongoing Parentro membership unless you separately enroll in a paid service.

Parentro may decline to offer services where we believe the family's needs fall outside Parentro's scope or would be better addressed by another type of professional.

Parentro may offer recurring memberships, fixed-term memberships, packages, or other paid services.

Current prices, billing frequency, minimum commitments, and included services will be communicated before purchase or enrollment.

By purchasing a paid Parentro Service, you authorize Parentro and its payment providers to charge the applicable fees.

You are responsible for:

• Providing valid payment information
• Maintaining current billing information
• Paying all applicable charges
• Paying any applicable taxes where required

Payments may be processed through third-party payment providers such as Stripe.

Parentro may change pricing for future purchases, renewals, or new membership periods.

Changes will not retroactively alter fees already paid for an existing committed period unless expressly agreed.

Where a membership renews automatically, the renewal terms will be disclosed at the time of purchase.

You may cancel future renewals according to the cancellation terms communicated with your membership.

Cancellation generally stops future billing but does not automatically entitle you to a refund for amounts already paid.

Where a minimum membership commitment applies, you remain responsible for fees associated with that agreed commitment unless otherwise required by law or expressly agreed by Parentro.

Unless otherwise stated in writing, payments for Parentro memberships and services are non-refundable once the relevant service period has begun.

Parentro may, at its discretion, offer:

• Rescheduling
• Service credits
• Family Guide rematching
• Specialist rematching
• Other reasonable service remedies

where appropriate.

We do not provide refunds solely because:

• A recommendation did not produce a particular result
• Parenting circumstances changed
• A child's behavior or development did not change as expected
• You chose not to use available Parentro support
• You disagree with non-clinical guidance after it has been provided

Nothing in these Terms limits any refund or cancellation rights that cannot legally be excluded.

Where Parentro provides scheduled calls or sessions, appointment-specific cancellation and rescheduling rules may apply.

These rules will be communicated through the relevant booking process or membership terms.

Parentro may reschedule a session where reasonably necessary due to Family Guide or specialist availability, technical issues, emergencies, or other operational circumstances.

Where possible, we will provide reasonable notice.

You agree to:

• Provide accurate information
• Use Parentro Services only for lawful purposes
• Respect Parentro staff, Family Guides, specialists, and other service providers
• Make your own final parenting and family decisions
• Seek licensed or emergency care when appropriate
• Not misuse Parentro materials or systems
• Protect access credentials associated with your account
• Not impersonate another person
• Not use Parentro Services for unauthorized commercial purposes

You remain responsible for the wellbeing, supervision, safety, and care of your child.

You may not:

• Copy, reproduce, resell, distribute, or commercially exploit Parentro materials without permission
• Share paid membership access with unauthorized users
• Attempt to access systems or data without authorization
• Interfere with Parentro technology or services
• Use Parentro to engage in unlawful, abusive, fraudulent, threatening, or harmful activity
• Record private Parentro calls or sessions without appropriate consent
• Misrepresent Parentro recommendations as medical, clinical, or professional diagnoses
• Use Parentro intellectual property without authorization

Parentro may suspend or terminate access for serious or repeated violations.

Parentro may provide services to eligible employees through employer-sponsored programs.

Where your access is funded or arranged by an employer:

• Your employer may determine eligibility
• The employer may pay some or all service fees
• Parentro may provide the employer with aggregated or de-identified utilization information
• Parentro will not ordinarily provide private details of your individual family conversations, assessments, Family Plans, or parenting concerns to your employer without your authorization, except where required by law

Employer-sponsored access may end when eligibility, employment status, or the employer's Parentro agreement changes.

Parentro handles personal information in accordance with our Privacy Policy.

Parentro seeks to maintain appropriate confidentiality around non-public family information.

However, confidentiality may be limited where disclosure is reasonably necessary to:

• Provide Parentro Services
• Coordinate an authorized specialist or caregiver
• Comply with law
• Respond to valid legal processes
• Protect the safety or rights of Parentro, users, children, or others
• Respond to suspected abuse, harm, or serious safety concerns where disclosure is legally permitted or required

Parentro is not a healthcare provider, and communications with Parentro may not be protected by healthcare-specific confidentiality laws such as HIPAA unless applicable in a specific circumstance.

Parentro owns or licenses all rights in its proprietary materials, including:

• Assessments
• Parentro Reports
• Family Plan formats
• Frameworks
• Methodologies
• Website content
• Branding
• Graphics
• Written materials
• Training materials
• Templates
• Software and digital tools

You receive a limited, personal, non-exclusive, non-transferable right to use materials provided to you for your own family purposes.

You may not reproduce, sell, license, publish, distribute, or commercially exploit Parentro materials without written permission.

Parentro may use third-party platforms and providers for functions such as:

• Payments
• Scheduling
• Forms
• Email
• Video calls
• Communications
• Analytics
• Hosting
• Specialist services

Parentro is not responsible for third-party service interruptions, technical failures, data practices, or independent services outside our reasonable control.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

Parenting outcomes depend on many factors outside Parentro's control.

Parentro does not guarantee:

• Improved sleep
• Changes in behavior
• Feeding outcomes
• Developmental outcomes
• Reduced tantrums
• Family relationship outcomes
• Improved work performance
• Specific health or wellbeing outcomes
• Results within a particular timeframe

Parentro provides guidance, planning, coordination, follow-up, and included certified specialist support when needed, but you remain responsible for deciding whether and how to implement recommendations.

To the fullest extent permitted by law, Parentro Services are provided on an "as is" and "as available" basis.

Parentro disclaims warranties that are not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• Services will always be uninterrupted
• All recommendations will be suitable for every family
• Every specialist will be available
• Services will achieve a particular outcome
• Technology platforms will operate without errors

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

To the fullest extent permitted by applicable law, Parentro LLC and its officers, employees, contractors, Family Guides, affiliates, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to Parentro Services.

To the fullest extent permitted by law, Parentro's total aggregate liability arising out of or relating to the Services will not exceed the amount you paid to Parentro during the twelve (12) months immediately preceding the event giving rise to the claim.

These limitations do not apply where liability cannot legally be limited or excluded.

To the extent permitted by law, you agree to indemnify and hold harmless Parentro LLC and its officers, employees, contractors, and affiliates from claims, damages, liabilities, or expenses arising from:

• Your unlawful use of Parentro Services
• Your violation of these Terms
• Your infringement of another person's rights
• Information or instructions you provide to Parentro where such information causes a third-party claim

This provision does not apply to the extent a claim results from Parentro's own unlawful conduct.

Parentro may suspend or terminate your access where reasonably necessary because of:

• Non-payment
• Abuse or harassment
• Misuse of Parentro Services
• Fraud
• Safety concerns
• Serious or repeated violations of these Terms
• Conduct that materially interferes with Parentro's ability to provide services

Where appropriate, Parentro may provide notice and an opportunity to resolve the issue.

Termination does not affect obligations that accrued before termination.

These Terms are governed by the laws of the U.S. state in which Parentro LLC is legally organized, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.

Before initiating formal proceedings, you and Parentro agree to attempt in good faith to resolve disputes informally by contacting info@parentro.com.

Any arbitration, court jurisdiction, venue, class-action waiver, or other formal dispute-resolution provisions should be interpreted subject to applicable consumer protection law.

Parentro may update these Terms from time to time to reflect changes in:

• Services
• Membership structure
• Technology
• Business practices
• Legal requirements

Material changes may be communicated through email, the Parentro website, or another appropriate method.

Your continued use of Parentro after updated Terms become effective constitutes acceptance where permitted by applicable law.

If any part of these Terms is found unenforceable or invalid, the remaining provisions will continue in effect to the fullest extent permitted by law.

These Terms, together with the Privacy Policy and any specific membership, pricing, employer-program, or service terms provided to you, form the agreement governing your use of Parentro Services.

For questions regarding these Terms, contact:

Parentro LLC
United States
Email: info@parentro.com